Received Scheduled Attended Completed

Know where every referral stands — without picking up the phone.

Every referral gets a live status, a shared conversation, and a paper trail. Referring and receiving facilities finally see the same thing.

See how it works ↓
PatientFlo referral dashboard
MRI scheduled — Jul 6, 3:39p
🔔 Records received from Lakeside

Built inside a working clinic — by the people who send and receive referrals every day.

🏥 Medical clinics🩻 Imaging centers🏃 Physical therapy 🦴 Chiropractic⚡ Urgent care⚖️ Law firms
The problem

The referral leaves your office — then what?

01

The fax goes out and nobody knows if it was even seen.

02

Staff burn hours on phone tag just to answer “did they schedule?”

03

The patient gets disconnected texts from three different offices — or nothing at all.

~50%of paper and fax referrals never become a scheduled visit. That’s lost revenue for one side — and a lost patient for the other.
How it works

Send. Track. Complete.

One shared workspace for both sides of every referral — and the patient in the loop the whole way.

1

Send a complete referral in minutes

Pick the facility, reason, and records. Patient details auto-fill on revisits — and inbound faxes import right into the queue.

New referral composer
Referral detail with live status and care thread
2

Track it without a single phone call

Live status on every referral, a shared conversation with the other facility, and automatic follow-up alerts when something stalls.

3

Complete the loop — patient included

Appointment attended, records returned, everyone notified. The patient follows along on one secure link — no app to download.

Patient portal on a phone
Why it pays off

Three outcomes your whole practice feels

📈

Grow revenue

Capture every inbound referral, see your top referral sources, and know your response times before your competitors do.

11referrals received · 30d
9.5havg response time
⏱️

Save staff hours

Auto-filled forms, automated task lists, and e-signature record releases instead of print-sign-scan-fax.

Daily activity log
💬

Patients who feel taken care of

One secure link per referral: appointment status, messages with both facilities, and their records. No app to download.

Patient secure link
Feature tour

Everything referrals touch, in one place

🔒

Scoped conversations

One thread per referral; a patient’s reply can never leak to the wrong facility.

📄

Records & releases

Request, share, and track records with patient e-signature authorization and a full audit trail.

✍️

Imaging orders on your own forms Beta

Doctors select exams and sign electronically; the order renders onto the imaging center’s actual PDF form.

🧭

Facility directory

Find and add referral partners by specialty, services, and location — and see your history with each.

🏢

Multi-location dashboards

Orgs with several centers get an aggregate view and per-center drill-down.

📠

Inbound fax capture

Faxes to your PatientFlo number are parsed into your referral queue automatically.

Security & compliance

HIPAA-first, down to the database.

🔐 PHI stays in the platform

Texts and emails are notify-only — the secure link is where care happens.

🧾 Everything is audit-logged

Every record view, share, and signature — with timestamps and identity.

✋ Patients control disclosure

They authorize every share — and can revoke it at any time.

🤝 BAAs with all subprocessors

Signed agreements across the entire infrastructure chain.

👥 Role-based access

Staff see what their role needs — marketers never see patient data.

🪪 Identity-gated links

Patients confirm their date of birth before anything is shown.

Who it’s for

Made for both sides of the referral

🏥

Referring clinics

Send complete referrals and stop wondering what happened next.

🩻

Imaging centers

Signed, legible orders on your own form — before the patient calls.

🏃

PT & chiropractic

Track inbound referrals and keep referrers in the loop automatically.

🦴

PI clinics

Log a full day of case activity in minutes, not hours.

⚖️

Law firms

See where every client’s care stands — without a status call.

See your referrals the way you’ve always wanted to.

A 20-minute walkthrough with a real workflow — yours.